Local transport service, Bluestar Buses have launched a new scheme in a bid to break historical stereotypes of miserable bus drivers. The idea involves additional training to show staff how to treat passengers, as well as how to deal with language barriers and other cultural issues.
Here's what Bluestar Operations Manager, Alex Hornby, had to say:
*Audio Cut: Bluestar Audio
Duration: 30 seconds*
(Unfortunately I have been unable to upload the audio)
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